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Frequently asked questions

Do your cigar accessories come with a warranty?

Yes, all our cigar accessories are backed by a 12-month manufacturer warranty against defects in materials and workmanship. If you experience any issues, simply contact our support team for assistance.

Are your cigar humidors suitable for long-term cigar storage?

Absolutely. Our humidors are designed with premium Spanish cedar lining and reliable humidification systems to maintain ideal humidity (65%–72%) and temperature, perfect for long-term aging and preservation of premium cigars.

How long does shipping take, and do you ship internationally?

We offer worldwide shipping. Standard delivery usually takes 7–15 business days, while express shipping takes 3–7 business days. Shipping times vary slightly by destination. You can view exact delivery estimates at checkout.

What should I do if my cigar lighter won’t light or leaks fuel?

First, ensure the lighter is properly filled with butane fuel and that no air is trapped in the tank. If issues continue, check for clogged jets and adjust the flame dial. For persistent problems, contact our support team with your order number, and we will help resolve or replace the item.

Do you sell butane fuel for cigar lighters?

Unfortunately, due to international shipping regulations, we are unable to sell or ship butane fuel and other pressurized gases.

Can’t find what you’re looking for?Please feel free to contact us.

Get in touch

Frequently asked questions

Can’t find what you’re looking for?
Please feel free to contact us.